Our Terms and Conditions

Our Customers are very important to us and we aim to give you the very best service available.

To enable us to do this, we must ask that the following terms be adhered to, this is to ensure your complete satisfaction.

Your Purchase & Payment 

Once you have chosen your item(s) and have proceeded to the checkout, please  ensure the following details are correct.

1. The correct item/colour/fragrance choice (if applicable)

2. The correct total (including shipping costs if applicable)

3. Your name/delivery address/contact details are correct

We are not responsible for incorrect information leading to wrong items being delivered or, to the wrong address

We prefer Paypal as it is the fastest and safest way to make payments on-line, but we do accept Credit/Debit Cards, and UK Postal Orders/ Cheques.

 Returns

Due to the nature of our Handmade Soaps/Salts/Melts, we do not accept returns on these items in the interest of Health and Safety 

Shipping

All orders unless otherwise agreed, will be dispatched within 5 working days of receiving cleared payments.Wholesale Orders may take slightly longer, but we'll ALWAYS e-mail you.Large Wholesale Orders (over 500 soaps) can take 28 days or more,but are normally dispatched within 14 days. Please contact us before placing your Order for an estimated delivery time.

PLEASE EXPECT FURTHER SHIPPING  DELAYS DUE TO ANY ROYAL MAIL STRIKE ACTION

If payment is made via Cheque or Postal Order, please ensure they are "crossed" so that if they get lost or stolen they cannot be cashed by anyone else.We will advise you when we have recieved your payment.

We will confirm dispatch of your order via  e-mail

Whilst we will always obtain proof of postage etc, we cannot be held responsible for items being lost/stolen or damaged once they leave us. We would, however, make every effort to help trace anything that is lost during the shipping process.

We would be happy to offer a recorded delivery service (at an extra cost) for your peace of mind. Price available on request.

NON DELIVERY - RETURNED ORDERS

In the event of an order being returned to us through non delivery (where Royal Mail/Courier have been unable to deliver because the buyer was not at home and the Customer has failed to collect the Order from the Depot) we are NOT OBLIGED or  RESPONSIBLE to refund any costs whatsoever.

We would be happy to re-send if the Customer pays the costs to do so.

Thank You